Frequently Asked Questions

We will refund the purchase of any unworn, unused products in their original packaging. Items are eligible for a refund within 30 days of delivery. We may refuse a refund on merchandise that does not meet the above requirements (unworn, unused). We are reasonable, and want you to love your sandals.

Refund and Return Guidelines

• Pack the item(s) in the original packaging and shipping box, if possible.
• Include a note describing the reason for your return. Size, fit, color, design, etc.
• If you choose to use a courier other than USPS, please make sure to use a courier service with tracking capability (UPS, FEDEX) and ship to:

RETURN ADDRESS:

Kiwi Sandals Returns

1150 Mercedes Way

Salt Lake City Utah, 84108

We work hard to process all returns within 14 business days of receiving your return. While it may be sooner, please allow up to 14 business days during the high season.

Refunds 

Once your return is received, it will be inspected to confirm they meet the refund criteria. Once accepted, you will receive an e-mail confirmation of your return and refund.

Please Note: 

• The refund is always credited to the payment method with which the original purchase was made.
• The refund is always credited in the same currency as the original purchase.
• The refund is always credited to the purchaser’s account.
• The time it takes to receive your refund depends on the payment method or your credit card provider.

Size exchanges can be requested and subject to merchandise availability. An exchange order can be placed once the return package is received. Or, you may place a new order now, and we will reimburse your exchange once it is received.

All Kiwi Sandals offer a durable, non-marking rubber sole, and leather footbed. Most styles offer an arch support and soft form fitting mid-sole layer.

You may choose to upgrade to a premium leather sole. The leather sole is slightly heavier and offers less traction but delivers classic with a twist of sophistication.

Yes. Your new pair may fit snug at first, but will loosen with wear.

The straps will stretch and the footbed will take the shape of your foot.

We carefully pre-stretch and oil all straps before installing them into your sandals.

Yes. We wear our Kiwi Sandals into the water. If you get them wet often, especially in salty water, use a premium leather conditioner (like Fiebing's 4-Way Care or Lexol Step 2) to preserve, strengthen and restore the natural oils.

Expect your new Kiwi Sandals to fit snug. Over time, they may stretch and take the shape of your foot. The leather may darken with exposure, further enhancing the natural look of your sandals. In order to keep your sandals in good condition, the following general leather care is recommended:

Use a clean microfiber cloth and a premium leather conditioner (like Fiebing's 4-Way Care or Lexol Step 2) to preserve, strengthen and restore the natural oils.

Prevent any contact with alcohol (perfume) and greasy substances (make-up, body lotions).

We consider general wear and tear before offering complimentary repair service or product replacement.

In order to assist you, please send an email with a clear photo image and description of the repair to orders@kiwisandals.com.

We are reasonable, and want you to love your sandals.

We no longer offer resole services. Your local shoe repair or cobbler may be able to help you.

Styles #31, #41, and #71, have fully adjustable straps that run through the sole.

You may have to use a little force to slide the strap through the sole. We make them snug to prevent the straps from slipping when you walk.