Frequently Asked Questions

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Do you resole?

Yes. When we resole sandals we replace both the sole, the arch and the cushion.  We also oil the upper leather. Generally it is worth a resole if the upper leather is in good condition. If there are large cracks in the upper leather, you need a new pair.

Sorry, but I don't resole sandals I didn't make.

What's the best way to treat the leather?

Lexol is a good conditioner and will help the leather last longer.

When is the best time of year for special order & resoles?

Send in resoles at the end of the year! What may take only a couple days in October may take 6 weeks in June because we are often gone to a shows in the Spring and Summer.

A backup pair is also a good idea.

What colors do you make?

We offer black or brown leather but can also offer custom colors if you call in.  

We are often asked for the color of brown on the display table. This is the regular brown but has been aged by the sun, turning it a mellow used look. Your new pair will soon take on this look.

Which strap adjusts?

Styles #31, #41, and #71, have fully adjustable straps that run through the sole. Look next to the strap where it comes out of the sole. If you see a small brass nail the strap is anchored there.  If there is no brass nail the strap will pull through there. 

You must pull hard, to slide the strap.  If I make the straps too easy to slide they will move as you walk.

To move them back pull on the other end of the strap.  Any questions,  please phone and I will explain in more detail.

Will they stretch?

Yes they will, however we do stretch all straps before installing them into the sandal.  When you purchase your sandals, you should get a snug pair. 

We do make widths, both narrow and wide as well as custom.

Can they get wet?

Yes. I wear mine while launching my boat. If you get them wet often Lexol or any good leather conditioner will make them last longer.

Which is better leather or cushion sole?

All our sandals have leather upper soles. The bottom sole can be either leather or cushion sole.

We prefer the cushion sole. It is lighter in weight, has much better traction on wet surfaces, has longer wear and is less expensive.

The leather sole is thinner and slides better for dancing.

Can you fix dog damage (chews)?

Usually. If the sandal is a few years old,  the color may be difficult to match. Show or send them to us for a price quote. 

Can you put a lift on one side?

Yes. The current charge is $15 per side. But please enter in the details for your custom lift before checkout. Include what side, how high, and if you want full length or 3/4 length.

Can you add heels?

On leather soled sandals we add a small heel. For the cushion sole we can add wedges between the cushion and the sole.

We charge $20 for lifts and can 1/2” up to 1”.

Where is Lucerne Valley, California?

Lucerne Valley is a small town half way between Los Angeles and Las Vegas. It is east of Apple Valley and 18 miles north of Big Bear Lake.