Frequently Asked Questions

We will refund the purchase of any unworn, unused products in their original packaging. Items are eligible for a refund within 30 days of delivery. We may refuse a refund on merchandise that does not meet the above requirements (unworn, unused). We are reasonable, and want you to love your sandals.

Refund and Return Guidelines

• Pack the item(s) in the original packaging and shipping box, if possible.
• Include a note describing the reason for your return. Size, fit, color, design, etc.
• If you choose to use a courier other than USPS, please make sure to use a courier service with tracking capability (UPS, FEDEX) and ship to:

RETURN ADDRESS:

Kiwi Sandals Returns

1150 Mercedes Way

Salt Lake City Utah, 84108

We work hard to process all returns within 14 business days of receiving your return. While it may be sooner, please allow up to 14 business days during the high season.

Refunds 

Once your return is received, it will be inspected to confirm they meet the refund criteria. Once accepted, you will receive an e-mail confirmation of your return and refund.

Please Note: 

• The refund is always credited to the payment method with which the original purchase was made.
• The refund is always credited in the same currency as the original purchase.
• The refund is always credited to the purchaser’s account.
• The time it takes to receive your refund depends on the payment method or your credit card provider.

Size exchanges can be requested and subject to merchandise availability. An exchange order can be placed once the return package is received. Or, you may place a new order now, and we will reimburse your exchange once it is received.

Yes. When we resole sandals we replace both the sole, the arch and the cushion.  We also oil the upper leather. Generally it is worth a resole if the upper leather is in good condition. If there are large cracks in the upper leather, you need a new pair.

Sorry, but I don't resole sandals I didn't make.

Lexol is a good conditioner and will help the leather last longer.

Send in resoles at the end of the year! What may take only a couple days in October may take 6 weeks in June because we are often gone to a shows in the Spring and Summer.

A backup pair is also a good idea.

We offer black or brown leather but can also offer custom colors if you call in.  

We are often asked for the color of brown on the display table. This is the regular brown but has been aged by the sun, turning it a mellow used look. Your new pair will soon take on this look.

Styles #31, #41, and #71, have fully adjustable straps that run through the sole. Look next to the strap where it comes out of the sole. If you see a small brass nail the strap is anchored there.  If there is no brass nail the strap will pull through there. 

You must pull hard, to slide the strap.  If I make the straps too easy to slide they will move as you walk.

To move them back pull on the other end of the strap.  Any questions,  please phone and I will explain in more detail.

Yes they will, however we do stretch all straps before installing them into the sandal.  When you purchase your sandals, you should get a snug pair. 

We do make widths, both narrow and wide as well as custom.

Yes. I wear mine while launching my boat. If you get them wet often Lexol or any good leather conditioner will make them last longer.

All our sandals have leather upper soles. The bottom sole can be either leather or cushion sole.

We prefer the cushion sole. It is lighter in weight, has much better traction on wet surfaces, has longer wear and is less expensive.

The leather sole is thinner and slides better for dancing.

Usually. If the sandal is a few years old,  the color may be difficult to match. Show or send them to us for a price quote. 

Yes. The current charge is $15 per side. But please enter in the details for your custom lift before checkout. Include what side, how high, and if you want full length or 3/4 length.

On leather soled sandals we add a small heel. For the cushion sole we can add wedges between the cushion and the sole.

We charge $20 for lifts and can 1/2” up to 1”.

Lucerne Valley is a small town half way between Los Angeles and Las Vegas. It is east of Apple Valley and 18 miles north of Big Bear Lake.