Frequently Asked Questions

All Kiwi Sandals are offered in whole sizes. If you typically fit a half size, we recommend sizing down. For example, if you are an 8.5, we suggest you buy a size 8. Here is a link to our Size Chart.

We will refund the purchase of any unworn, unused products in their original packaging. Items are eligible for a refund within 30 days of delivery. We may refuse a refund on merchandise that does not meet the above requirements (unworn, unused). We are reasonable, and want you to love your sandals.

Refund and Return Guidelines

Start your return in our Returns Portal. You'll pick your reason for returning, and we'll walk you through the rest from there.

Checkout+

Checkout+ is an optional add-on you can select at checkout. It covers both your return shipping and your package on its way to you.

• Free Return Shipping: If you need to send your sandals back for a refund, exchange, or store credit, your return shipping label is covered.
• Package Protection: If your package is lost, stolen, or damaged in transit, submit a claim through the returns portal and, once approved, we'll send a replacement of the same item at no extra cost.
  

Checkout+ cannot be cancelled or refunded after purchase, and it is not included in store credit or refund amounts. Coverage cannot be added to an order after it has been placed. If you didn't select Checkout+ at checkout, you are responsible for the cost of return shipping.

We work hard to process all returns within 14 business days of receiving your return. While it may be sooner, please allow up to 14 business days during the high season.

Refunds 

Once your return is received, it will be inspected to confirm they meet the refund criteria. Once accepted, you will receive an e-mail confirmation of your return and refund.

Please Note: 

• The refund is always credited to the payment method with which the original purchase was made.
• The refund is always credited in the same currency as the original purchase.
• The refund is always credited to the purchaser’s account.
• The time it takes to receive your refund depends on the payment method or your credit card provid

Size exchanges can be requested and subject to merchandise availability. An exchange order can be placed once the return package is received. Or, you may place a new order through the Returns & Exchanges Portal.

Styles #31, #41, and #71, have fully adjustable straps that run through the sole.

You may have to use a little force to slide the strap through the sole. We make them snug to prevent the straps from slipping when you walk.

All Kiwi Sandals offer a durable, non-marking rubber sole, and leather footbed. Most styles offer an arch support and soft form fitting mid-sole layer.

You may choose to upgrade to a premium leather sole. The leather sole is slightly heavier and offers less traction but delivers classic with a twist of sophistication.

Yes. Your new pair may fit snug at first, but will loosen with wear.

The straps will stretch and the footbed will take the shape of your foot.

We carefully pre-stretch and oil all straps before installing them into your sandals.

Yes. We wear our Kiwi Sandals into the water. If you get them wet often, especially in salty water, use a premium leather conditioner (like Fiebing's 4-Way Care or Lexol Step 2) to preserve, strengthen and restore the natural oils.

Expect your new Kiwi Sandals to fit snug. Over time, they may stretch and take the shape of your foot. The leather may darken with exposure, further enhancing the natural look of your sandals. In order to keep your sandals in good condition, the following general leather care is recommended:

Use a clean microfiber cloth and a premium leather conditioner (like Fiebing's 4-Way Care or Lexol Step 2) to preserve, strengthen and restore the natural oils.

Prevent any contact with alcohol (perfume) and greasy substances (make-up, body lotions).

We consider general wear and tear before offering complimentary repair service or product replacement.

In order to assist you, please send an email with a clear photo image and description of the repair to orders@kiwisandals.com.

We are reasonable, and want you to love your sandals.

We no longer offer resole services. Your local shoe repair or cobbler may be able to help you.